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Nowadays, Operations Management takes a wide place in the whole world. Concerning the Operations managers, they are creating and producing products every day in order to allows the well-being of the society. They have several challenges in their day-to-day existence. At least, five fundamentals areas are covered by Operations Management: Human Resources, supply chain, manufacturing and production, environmental factors and distribution networks. The Operations Management enlarges upon many operations, like design of goods and services, quality, statistical process control


[...] They are also able to take additional training in hotel operations, because the Ritz-Carlton believes that it is essential for the organization to have more informed employees. Furthermore concerning the Total Quality Management, the Ritz-Carlton Company focuses on the continuous improvement that covers as well employees and procedures. Indeed, it has now quantifiable targets in place. As we said, the goal is to satisfy customer: if it does not manage to do that, the company adventures losing customers and reliability. [...]

[...] International Quality Standards Because the quality is very important all over the world, International Quality Standards were set up in order to establish quality management procedures through work instructions, recordkeeping . We distinguish ISO 9000 and ISO 14000. ISO 9000 is the only quality standard which is recognized globally. In Europe, The ISO 9000 quality management model is very significant, in industry but also in commerce. As of 2007, there were more than 600,000 certifications given to firms in more than 150 European countries. Concerning the U.S. [...]

[...] What is Operations Management? Defining Operations Management According to Jay Heizer and Barry Render, Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs[1]. In manufacturing firms, the goods are often tangible products. In contrast, if it is not a tangible good which is produced, we often call these activities services, in services companies. All these activities are often referred to as Operations Management. Indeed, with a service, there are also inputs and outputs. [...]

[...] Taylor III, “Operations Management” Barrie G. Dale, “Managing Quality”, 4th edition John S. Oakland, “Total Quality Management”, 3rd edition Websites: http://managementhelp.org/ops_mgnt/ops_mgnt.htm http://www.operationsmanagement.com/LandingPage.aspx http://www-afa.adm.ohio-state.edu/u-majors/pdf/opermgt.pdf www.gyte.edu.tr/dersler/546/ISL536/Üretim%201.ppt http://openlearn.open.ac.uk/mod/resource/view.php?id=161695 http://www.apics.org/default.htm https://portfolio.du.edu/portfolio/getportfoliofile?uid http://wps.prenhall.com/bp_heizer_opsmgmt_8/0,10716,2288784-,00.html web.njit.edu/~jerry/OM/ch05.ppt http://erc.msh.org/quality/ http://www.1000ventures.com/business_guide/mgmt_quality.html http://www.smetoolkit.org/smetoolkit/en/content/en/956/Managing-Quality http://www.slideshare.net/taquilla/operations-management-919-slides- presentation Jay Heizer ad Barry Render, Operations Management, Ninth Edition, Pearson International Edition American Society for Quality, www.asq.org G. Taguchi, S. Chowdhury and Y. [...]

[...] Conclusion Operations Management is present in each company. It covers several functions and operations as design of goods and services, process strategies, and location strategies. It is really important to manage these operations. Quality is one of these and focuses on achieving "value entitlement." The use of this operation depends on the company. Concerning the Culture of Quality in the Ritz-Carlton Company, we discovered that the firm treats quality as if it is its heartbeat. However, more and more firms consider quality as a very important operation in the organization and tend to improve it, especially in the Hotel industry. [...]

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13 pages
grand public

Informations sur l'auteur Manon B. (étudiant)

Grand public
Etude suivie
Ecole, université
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Operations Management: managing quality

«Nowadays, Operations Management takes a wide place in the whole world. Concerning the Operations managers, they are creating and producing products every day in order to allows the well-being of the society. They have several challenges in their day-...»

Commerce   |  Management organisation  |   Dissertation  |   en  |   .doc  |   13 pages   |   publié en 2010

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